Exams > Microsoft > MS-740: Troubleshooting Microsoft Teams
MS-740: Troubleshooting Microsoft Teams
Page 2 out of 7 pages Questions 11-20 out of 67 questions
Question#11

You own a team that has three standard channels.
The team has been deleted.
You need to locate the files from all three channels.
Where should you navigate to locate the files?

  • A. The tenant's SharePoint home page recycle bin.
  • B. The SharePoint site's first stage recycle bin.
  • C. The SharePoint site document library.
  • D. The SharePoint site's second stage recycle bin.
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Answer: A

Question#12

A ExamTopics company has Microsoft 365 E5 licenses.
Users report that they cannot access the Power BI app within the Teams app.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. In the Teams app store, confirm that the Power BI app is not blocked.
  • B. Add Power BI to the custom apps Allowed list.
  • C. Ensure that the assigned app setup policy is assigned to the users.
  • D. Disable the Conditional Access policy to limit Power BI access in Teams.
  • E. Assign an app permission policy to users. Ensure that the policy does not block Power BI.
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Answer: ACE
Reference:
https://powerbi.microsoft.com/en-us/blog/guide-to-enabling-your-organization-to-use-power-bi-in-microsoft-teams/

Question#13

DRAG DROP -
You manage the Microsoft Teams environment for a company.
A private channel is deleted. After 20 days, the channel owner restores the channel to retrieve a file. A user reports that they cannot access the SharePoint site for the channel.
You need to restore the SharePoint site that is associated with the private channel.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Answer:

Question#14

DRAG DROP -
You manage the Microsoft Teams environment for a company.
You need to configure the system to ensure that users can view data from an external app within a Teams channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Answer:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook

Question#15

A ExamTopics company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?

  • A. Revert the renamed folder to the original channel folder name.
  • B. Recover all the deleted items from the recycle bin of the corresponding Teams site.
  • C. Create a separate document library with the same name as the channel.
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Answer: A
The SharePoint folder name must match the channel name. Renaming the SharePoint folder breaks the link between the channel and the folder.

Question#16

A company deploys Microsoft Teams by using Microsoft Endpoint Configuration Manager.
The Teams app that you installed is more than three months old. You plan to update all user devices to a newer version of the app.
You need to prepare the environment for the new deployment.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\LoggedInOnce registry value.
  • B. Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\NativeWam registry value.
  • C. Recursively delete all folders under the parent folder %localappdata\Microsoft\Teams\.
  • D. Uninstall the Teams app for every user profile.
  • E. Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi registry value.
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Answer: CDE
Reference:
https://docs.microsoft.com/en-us/microsoftteams/msi-deployment

Question#17

An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Deactivate and reactivate the user's Teams license.
  • B. Update the Teams desktop app to the latest version.
  • C. Sign out of Teams and the sign back in to Teams.
  • D. Clear the Teams app local cache and the Windows credentials cache.
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Answer: BCD

Question#18

You are managing the Teams environment for a tenant with Microsoft Cloud App Security (MCAS) enabled. All users of the tenant can share and download files via Microsoft Teams person-to-person (P2P) private chat.
.
User1 can share files but when trying to download files shared by colleagues, the notification The files didn't download appears in the bottom right corner of the screen.
You need to determine the cause of this issue.
What is the cause of this issue?

  • A. User1 has a Microsoft Information Protection policy in place.
  • B. User1 has a Conditional Access session policy in place.
  • C. User1 has a communication compliance policy in place.
  • D. User1 has a data loss prevention (DLP) policy in place.
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Answer: A
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/information-protection?view=o365-worldwide

Question#19

A ExamTopics company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?

  • A. Disable and re-enable the SharePoint online license assigned to UserA.
  • B. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
  • C. Check permissions and sign in access for UserA's OneDrive account.
  • D. Turn off the Conditional Access policy for UserA.
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Answer: C

Question#20

User1 shares a Microsoft Word document with User2 during a Microsoft Teams chat session.
User2 is unable to make any changes to the document.
You need to determine the root cause of the issue.
What is the cause?

  • A. User2 does not have a Microsoft SharePoint license.
  • B. A sensitivity label has been applied to the shared file.
  • C. The Microsoft Office package is not activated on User2's device.
  • D. User2 has view-only permissions for the document.
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Answer: B
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide

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